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Clinical Effectiveness and Clinical Governance Made Easy
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Mastering Leadership a Vital Resource for Health Care Organizations
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
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Nursing Leadership and Management for Patient Safety and Quality Care
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Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
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